No Show and Late Cancellation Policy

1.1 Purpose & Scope

The IVy Beauty and Wellness is committed to providing the highest level of service to all clients. To ensure availability and fairness for all appointments, this policy establishes clear guidelines regarding no-shows and late cancellations. This policy applies to all clients scheduling services at The IVy Beauty and Wellness.

1.2 Policy Statement

We understand that schedules change, and unexpected circumstances arise. However, last-minute cancellations and no-shows impact our ability to serve other clients and disrupt our team’s schedule. To maintain efficiency and fairness, we have established the following policies regarding appointment cancellations and missed visits.

1.3 No-Show Policy

  • A "no-show" is defined as a client who fails to arrive for their scheduled appointment without prior notification.
  • Clients who no-show will be charged a fee of 35% of the scheduled service cost, which must be paid before booking any future appointments.
  • Multiple no-shows may result in prepayment requirements for future bookings or restrictions on scheduling privileges.

1.4 Late Cancellation Policy

  • A cancellation is considered "late" if it occurs within 24 hours of the scheduled appointment time.
  • Late cancellations will result in a fee of 35% of the scheduled service cost, through forfeiture of the deposit.
  • Clients who repeatedly cancel late may be required to prepay for future services.

1.5 Appointment Modifications & Rescheduling

  • Clients may reschedule or modify their appointments at least 24 hours in advance without penalty.
  • Changes made within 24 hours of the scheduled time will be subject to the late cancellation policy.
  • Appointments rescheduled due to unforeseen emergencies will be considered on a case-by-case basis at management's discretion.

1.6 Courtesy Reminders & Communication

  • As a courtesy, The IVy Beauty and Wellness provides appointment reminders via text, email, or phone.
  • It remains the client’s responsibility to track their scheduled appointments and notify us of any necessary changes.

1.7 Exceptions & Special Considerations

  • We understand that emergencies happen, and clients experiencing illness or unavoidable conflicts may contact us to discuss waiver eligibility.
  • Requests for cancellation fee waivers will be reviewed by management on a case-by-case basis.